Refund policy

RETURNS & REFUNDS

We hope you love your TaylorRose order. If you change your mind, please contact us within 14 days of receiving your order to request a return.

To be eligible for a return, items must be unused, unworn and returned in their original condition and packaging.

HYGIENE & BODY JEWELLERY

For hygiene reasons, pierced jewellery and body jewellery cannot be returned once the sealed packaging has been opened, unless the item is faulty. This does not affect your statutory rights.

FAULTY OR INCORRECT ITEMS

If your item arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible so we can put things right.

HOW TO REQUEST A RETURN

To request a return, email:

taylorrosebodyjewellery@gmail.com

Please contact us before returning an item so we can provide the appropriate return instructions.

Unless an item is faulty or incorrect, customers are responsible for the cost of returning unwanted items.

REFUNDS

Once your return has been received and inspected, we will let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or card provider to process the refund.

This returns policy does not affect your statutory rights.